Privacy Policy

TradesBook Pty Ltd (“we”, “us”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information in connection with this website and related enquiries.

1. Who this policy applies to

This policy applies to visitors, prospective clients, clients, suppliers, and other individuals who interact with us through https://scalekorp.com or related channels (including contact forms, email, SMS, and phone).

2. Kinds of personal information we may collect

Depending on how you interact with us, we may collect:

• Identity and contact details (name, email, phone, company name, address)
• Enquiry and project details you provide (site address, service needs, attachments)
• Technical data (IP address, device/browser type, pages viewed, approximate location)
• Marketing preferences, communication history, and records of consent or opt-out where relevant
• Call-related metadata where telephony or CRM tools are used (for example time, duration, outcome codes, recordings or transcripts if enabled and lawful)

Your lawyer should extend this list if you collect payment details, employee records, sensitive information, or use CCTV.

3. How we collect personal information

We collect information directly from you (forms, email, phone, SMS), from your authorised representatives, and in limited cases automatically through cookies and similar technologies (see our Cookies Policy).

4. Why we use personal information

We use personal information to respond to enquiries, provide services, operate and secure our website, schedule and manage communications, improve our operations, comply with law, and send marketing where permitted (you may opt out of marketing at any time).

5. Communications, outbound calling, and AI-assisted features

We use ScaleKorp OS and connected service providers (including Resend for transactional email and Telnyx for voice and SMS) to store contact details, manage pipelines, send email and SMS, and integrate with telephony for inbound and outbound calls.

Where we conduct outbound calling, including calls that may involve automated or AI-assisted features (such as dialling workflows, AI-assisted summaries, routing, or script support), we do so in accordance with applicable privacy and telemarketing laws and any consent or exemptions that apply.

Personal information processed through our communication providers may be stored or processed on their infrastructure in accordance with their terms and privacy documentation. Your lawyer should confirm data residency, sub-processors, and your Data Processing Agreement if required for your risk profile.

6. Disclosure

We may disclose personal information to service providers who assist us, including email delivery (Resend), telephony (Telnyx), hosting, analytics, and payment providers where applicable; to professional advisers, insurers, regulators where required; and to related bodies corporate where applicable. We require service providers to handle personal information consistently with this policy and applicable law, subject to their role and our agreements.

7. Overseas disclosure

If any provider (including Resend, Telnyx, or telephony partners) stores or processes data outside Australia, we take steps required by the Privacy Act 1988 (Cth) where applicable, including APP 8.1 cross-border disclosures. Update this section with countries and safeguards after your lawyer’s review, or confirm Australian-only processing if accurate.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. No method of transmission over the internet is completely secure.

9. Access and correction

You may request access to, or correction of, your personal information by contacting us at the details below. We will respond within a reasonable period.

10. Complaints

If you believe we have mishandled your personal information, contact us first. You may also complain to the Office of the Australian Information Commissioner (OAIC) (oaic.gov.au).

11. Retention

We retain personal information only as long as needed for the purposes above and as required by law. Your lawyer should align this with your record retention policy.

12. Changes

We may update this policy from time to time. Material changes should be communicated as advised by your lawyer.

13. Contact

Privacy enquiries: [email protected] | +61 8 6189 4913 | Level 28, 140 St Georges Terrace, Perth WA 6000, Australia